SHIPPING & RETURNS
Simple, Transparent Policies
Free US shipping on every order. 45-day returns, no questions asked. Here's everything you need to know.
SHIPPING
Delivery Options
US Standard
FREE
5–7 business days
US Expedited
$10.99
2–4 business days
US Second Day
$25.00
2 business days
US Next Day
$40.00
1 business day
Second Day and Next Day: no Saturday delivery. Please allow up to 48 hours for processing before dispatch.
International Shipping
- DHL tracked delivery, calculated at checkout
- FREE on orders over $300
- Arrives in 5–10 business days
- Customs duties and taxes collected at checkout
Prices shown in USD. We cannot be held responsible for additional charges or delays due to customs.
- Orders processed Monday–Friday, excluding US public holidays
- Delivery estimates are from the dispatch date, not the order date
- All deliveries are tracked; high-value orders require a signature
- Every order arrives in a Peora branded gift box at no extra charge
RETURNS
45-Day Money-Back Guarantee
45
DAYS
Not happy for any reason? Return within 45 days for a full refund or exchange — no restocking fee, no hassle. Items must have the original tag intact and be returned in the original Peora gift box.
Custom and made-to-order items may be subject to up to a 30% restocking fee.
HOW TO RETURN
Email care@peora.com with your order number
We send you a Return Authorization Number and full instructions
Ship via any traceable method, insured for the amount paid
DAMAGED ITEMS
Damaged or Defective
Please inspect your order upon arrival. If your item is damaged or defective, contact us immediately at care@peora.com. We make every effort to inspect items before shipping.
We cannot accept returns on items not in original condition unless a return authorization for damaged items was granted beforehand.
EXCHANGES
Exchange Your Item
Email us at care@peora.com with your order number and what you'd like to exchange for. We'll send you instructions. For domestic exchanges, we cover shipping costs for the new item. For international exchanges, customers cover all shipping costs.
Returns of three or more items per order may be subject to a restocking fee.
Questions about your order?
We're here to help. care@peora.com