How can we help?

Your order number can be found in your order confirmation email. It begins with #PEO. You can also find it in your account under Order History.

We begin processing orders quickly. Please contact us at care@peora.com as soon as possible and we'll do our best to accommodate changes before your order ships.

For orders placed through Amazon, eBay, or other marketplaces, please contact that platform directly for support.

We do not offer resizing services at this time. We recommend visiting a local jeweler for resizing. Please refer to our Ring Sizing Guide before ordering to ensure the best fit.

US Standard shipping is FREE. Expedited is $10.99 (2-4 days). Second Day is $25.00. Next Day is $40.00. International shipping is calculated at checkout via DHL — FREE on orders over $300.

Please allow up to 48 hours for processing before dispatch. US Standard: 5-7 business days. Expedited: 2-4 business days. International: 5-10 business days.

We ship worldwide. International orders are shipped via DHL with full tracking. Customs duties and taxes may apply depending on your country.

We offer a 45-day money-back guarantee. If you're not happy for any reason, return the item within 45 days for a full refund or exchange — no restocking fee. Items must have the original tag intact and be in the original Peora gift box. Custom and made-to-order items may be subject to up to a 30% restocking fee.

Customers are responsible for return shipping costs. For domestic exchanges, we cover the cost of shipping the new item to you. For international exchanges, customers cover all shipping costs.

Yes! During checkout you can add a personalized message. You can also use our free AI-powered message card feature on the product page.

Every Peora order arrives in our signature branded gift box at no extra charge. Premium gift wrapping is available as an add-on for $9.99.

No prices are shown on or in any packaging. All orders are gift-ready by default.