PEORA WARRANTY
1-Year Manufacturing Warranty
At Peora, we are committed to providing high-quality jewelry and ensuring our customers are satisfied with their purchases. We guarantee that our jewelry will be free from manufacturing defects for one year from the date of the original purchase.
COVERAGE
Warranty Coverage
1
YEAR FROM ORIGINAL PURCHASE
Each piece is made with carefully selected, high-quality materials and undergoes a thorough inspection before being shipped. Because our jewelry is made-to-order and handcrafted specifically for each customer, minor variations may occur. These variations are a natural part of the handcrafted process and are not considered manufacturing defects.
If you believe there is an issue with your jewelry, you may send the item to us for inspection. Once our evaluation is complete, we will let you know if any applicable service or repair fees apply before repairing your jewelry.
For customers in the United States, a shipping label can be purchased to send the jewelry to us (taxes apply). Our expert jewelers will inspect the item to determine whether the damage is covered under the warranty. The shipping fee is refunded in full for all warrantied repairs. We also provide complimentary return shipping for all repairs covered by the warranty.
If the repair is not covered under the warranty, we will provide a repair quote for your approval before any work begins.
EXCLUSIONS
What Is Not Covered
All fine jewelry can be affected by normal wear, activities, or accidental damage. This is especially true for rings, since hands are actively used and subject to daily pressure.
The manufacturing warranty does not cover, and is not limited to:
- Normal wear and tear
- Lost gemstones
- Jewelry that has been lost or stolen
- Scratches
- Stretched chains or rings
- Warped or misshapen rings
- Damage or loss resulting from failure to have necessary repairs performed to maintain the condition and integrity of the jewelry
- Damage resulting from improper use, cleaning, or storage
- Discoloration of precious metals resulting from exposure to chemicals, makeup, pools, hot tubs, or bathing
Examples of normal wear or damage rather than manufacturing defects:
- Precious metals naturally wearing down over time and requiring maintenance or restoration
- Prongs snagging, breaking, becoming worn, or bending
- A gemstone being lost as a result of everyday wear or other accidental damage
We recommend maintaining separate insurance coverage for your jewelry to help cover significant damage, loss, or theft.
NON-ELIGIBLE ITEMS
Items Not Eligible for Coverage
The following items are not eligible for warranty coverage, return, or replacement:
- Complimentary gifts, such as gifts with purchase. These cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen.
- Fine jewelry that has been altered or serviced by a third party or outside jeweler. This will void warranty services.
- Peora jewelry purchased through a third party.
HOW TO ACTIVATE
How to Activate Your Warranty
United States
Email support@peora.com with your order information, photos, a short video, and a description of how the damage occurred. If we find that the damage is not repairable, we may decline to accept the item for an evaluation.
If our inspection determines that the issue is the result of a manufacturing defect, Peora will repair the covered damage or, when appropriate, replace the item at no cost. Any replacement provided under the warranty is considered a one-time courtesy.
If the issue is determined not to be a manufacturing defect, we will provide a repair quote for your approval before any work is performed.
Rest of the World
Warranty and repair requests from customers outside the United States are reviewed on a case-by-case basis.
Please contact support@peora.com with your order information, photos of the damage, a short video, and a description of how the damage occurred. Our team will review your request and let you know how we can assist.
*This warranty is not transferable.
**Peora reserves the right to modify or update its policies at any time without prior notice.
Questions about your warranty?
We're here to help. support@peora.com